Refund policy

30-day return policy

We offer a voluntary option to return goods within 30 days from the date you receive them.

From day 15 to day 30 after receiving the goods, under this voluntary return right, the product should be unused, complete and, where possible, in its original packaging. These conditions do not limit the consumer’s statutory 14-day right of withdrawal.

To use the voluntary return option, contact us at office@kaltepro.eu.

Return address:
FrostMEISTER, ul. Dąbrowskiego 44A, 59-930 Pieńsk, Poland

Statutory 14-day right of withdrawal

If you are a consumer, you have the right to withdraw from a distance contract within 14 days without giving any reason. The period starts on the day when you, or a third party designated by you other than the carrier, take possession of the goods.

To exercise the right of withdrawal, inform us clearly of your decision, for example by email to office@kaltepro.eu. Prior approval of the return by us is not required.

After submitting your withdrawal notice, return the goods no later than within 14 days to:
FrostMEISTER, ul. Dąbrowskiego 44A, 59-930 Pieńsk, Poland

The consumer bears the direct cost of returning the goods unless we have expressly agreed otherwise.

Under the statutory right of withdrawal, you may inspect the goods to the extent necessary to establish their nature, characteristics and functioning. Original packaging or complete non-use are not conditions for exercising the statutory right of withdrawal. However, we may reduce the refund if the value of the goods has diminished as a result of handling beyond what is necessary to inspect them.

Damage, defects and incorrect goods

Please inspect your order after receipt and contact us as soon as possible if the goods are defective, damaged or you received the wrong item. The consumer’s statutory rights in relation to defective or non-conforming goods remain unchanged and are not limited by this return policy.

Exceptions to the right of withdrawal

The right of withdrawal does not apply in cases excluded under applicable law. If you are unsure whether a particular product can be returned, please contact us before sending it back.

Exchanges

If you would like to exchange a product for another one, the simplest solution is to return the current product in accordance with the rules above and place a new order.

Refunds

In the event of a valid withdrawal, we will refund all payments received from you, including the cost of the least expensive standard delivery method offered by us. Additional costs resulting from choosing a more expensive delivery method are not refundable.

The refund will be made no later than 14 days from the day we are informed of your withdrawal, using the same payment method used for the purchase, unless expressly agreed otherwise. We may withhold the refund until we receive the goods back or you provide proof of return, whichever occurs first.

If you have any questions about returns, contact us at office@kaltepro.eu.