Terms of service provision
TERMS OF SERVICE – KältePRO
Last updated: 24 September 2026
These Terms of Service (“Terms”) govern the use of the KältePRO online store available at kaltepro.de and the conclusion of sales contracts through it.
The seller is:
FROSTMEISTER PIWOWAR SPÓŁKA KOMANDYTOWA
ul. Duchnicka 3/BUD. 16
01-796 Warsaw, Poland
VAT ID: 5253034983
Email: office@kaltepro.eu
Phone: +48 573588226
The store operates under the KältePRO brand and uses Shopify’s technological infrastructure.
Using the store and placing orders constitutes acceptance of these Terms to the extent necessary to conclude and perform the contract. Mandatory consumer rights under applicable law remain unaffected.
1. USE OF THE STORE
The store may be used by persons who have the legal capacity required to enter into the relevant contract.
When placing an order, the customer must provide truthful, current and complete information required to process it, in particular contact details, delivery address and required payment information.
The customer is responsible for the accuracy of the information provided when placing an order. If the customer has an account, they should appropriately protect the credentials used to access it.
2. PRODUCTS
We take reasonable care to ensure that product information, descriptions, photographs and specifications shown in the store are accurate and up to date.
Colours or other visual characteristics may differ slightly from their on-screen appearance because of the settings of the user’s device.
Information on intended use, method of use, compatibility and precautions provided on the product page, label or instructions forms part of the product information. Products should be used in accordance with their intended purpose and instructions.
We may update our offer, change product availability or discontinue products. This does not affect rights arising from contracts already concluded.
3. ORDERS AND CONCLUSION OF CONTRACT
Products may be ordered through the online store.
Before placing an order, the customer can review the selected products, quantities, prices, delivery costs and other material information concerning the order.
By placing an order, the customer makes an offer to purchase the products specified in the order.
After the order is placed, we send an order confirmation containing the main purchase information to the email address provided.
The sales contract is concluded when KältePRO accepts the order. If fulfilment becomes impossible for reasons beyond our control, we will inform the customer and refund any payments received.
We may refuse to process an order in particular in the event of an obvious pricing or availability error, failed payment authorisation, reasonable suspicion of fraud or where fulfilment would be unlawful.
4. PRICES AND PAYMENT
Prices displayed to consumers in the store are gross prices and include applicable VAT where required.
Before the order is finally placed, the customer is informed of the total price, delivery costs and any other mandatory charges, where applicable.
The price applicable to an order is the price displayed when the order is placed, subject to obvious pricing errors.
Available payment methods are shown during checkout. Payments may be processed by external payment service providers in accordance with their technical terms.
5. DELIVERY
Available delivery methods, their cost and the estimated delivery time are shown to the customer during checkout.
The delivery times shown include the time required to process the order and transport it to the customer.
If a delivery delay occurs, we will inform the customer where possible. This does not limit the consumer’s statutory rights in the event of delayed or failed delivery.
In sales to consumers, the risk of accidental loss of or damage to the goods passes to the consumer only when the consumer or a third party designated by them, other than the carrier, takes physical possession of the goods.
If the consumer independently commissions a carrier whose choice was not offered by KältePRO, the applicable statutory rules concerning transfer of risk apply.
6. RIGHT OF WITHDRAWAL AND RETURNS
Consumers have a statutory right to withdraw from distance contracts in accordance with applicable law.
Detailed information about withdrawal, our additional 30-day return policy, return costs and the return procedure is available in our Refund Policy:
https://kaltepro.de/policies/refund-policy
The voluntary return policy does not limit statutory consumer rights.
7. DEFECTS, CONFORMITY AND COMPLAINTS
The seller is responsible to consumers for conformity of the goods with the contract as required by applicable law.
If a product received is damaged, defective, incorrect or not in conformity with the contract, the customer can contact us at:
Please provide information allowing us to identify the order and a description of the problem. Photographs may help us handle the matter more quickly, but providing them does not limit any statutory rights.
Nothing in these Terms excludes or limits the seller’s liability where such exclusion or limitation is prohibited by mandatory law.
8. INTELLECTUAL PROPERTY
Content available in the store, including names, logos, photographs, graphics, text, videos, page layout and other materials, may be protected by intellectual property rights belonging to KältePRO, affiliated entities, Shopify or other rights holders.
Use of such content beyond permitted use or ordinary use of the store requires an appropriate legal basis or the consent of the rights holder.
9. THIRD-PARTY SERVICES AND TOOLS
The store may use external service providers, including payment providers, carriers and providers of technical, analytical or marketing tools.
Some features may be subject to additional terms of the relevant provider, of which the customer will be informed where required.
Links to third-party websites are provided to facilitate access to certain information or services. We are not responsible for the content of independent third-party websites beyond the extent required by law.
10. SHOPIFY
The KältePRO store uses Shopify’s technology platform. Sales contracts for products are, however, concluded directly between the customer and FROSTMEISTER PIWOWAR SPÓŁKA KOMANDYTOWA operating under the KältePRO brand, and not with Shopify.
11. PERSONAL DATA
Rules governing the processing of personal data are described in our Privacy Policy:
https://kaltepro.de/policies/privacy-policy
To the extent necessary to provide the services, data may also be processed by providers of technical infrastructure, payments, delivery services and other entities identified in the Privacy Policy.
12. REVIEWS AND USER CONTENT
If a customer voluntarily provides us with a review, rating, photograph or other content, they should have the rights necessary to provide it.
It is prohibited to submit content that is unlawful, infringes third-party rights, is misleading, defamatory, offensive or contains malicious software.
We may remove or restrict access to content that violates the law, these Terms or third-party rights.
13. ERRORS AND INACCURACIES
Despite reasonable care, the store may contain errors or outdated information concerning, among other things, descriptions, availability, prices or promotions.
We may correct such errors and update information. If an error concerns an order already placed and affects our ability to fulfil it, we will inform the customer and take appropriate action in accordance with applicable law.
14. PROHIBITED USE
The store may not be used unlawfully or in a manner that infringes the rights of others.
In particular, it is prohibited to interfere with the operation of the store, circumvent security measures, gain unauthorised access to data or systems, distribute malicious software, impersonate others or use the store for fraudulent activity.
15. LIABILITY
We are responsible for performing contracts concluded with customers in accordance with applicable law.
We do not exclude or limit liability where such exclusion or limitation would be prohibited by mandatory law, in particular consumer protection rules.
We are not liable for problems resulting exclusively from the customer’s acts or omissions, force majeure or third parties for whom we are not legally responsible.
This section does not limit consumer rights concerning delivery, conformity of goods, withdrawal or any other rights arising under applicable law.
16. DURATION AND ENDING USE OF THE STORE
The customer may stop using the store at any time.
We may restrict access to certain store functions where there is a violation of law, store security or these Terms, without affecting rights arising from contracts already concluded.
17. SEVERABILITY
If any provision of these Terms is invalid, ineffective or unenforceable, this does not affect the validity of the remaining provisions.
The relevant provisions of applicable law apply in place of an invalid provision.
18. GOVERNING LAW
These Terms and contracts concluded through the store are governed by Polish law.
The choice of Polish law does not, however, deprive a consumer of the protection afforded by mandatory provisions of the law of the country of their habitual residence where those provisions apply under the relevant rules of European Union law.
Jurisdiction is determined in accordance with applicable law. These Terms do not limit a consumer’s right to bring claims before a court having jurisdiction under consumer-protection rules.
19. CHANGES TO THESE TERMS
The current version of these Terms is available in the store.
We may update these Terms due to changes in law, operation of the store, services offered or for other justified reasons.
Changes do not affect rights acquired by customers under contracts concluded before the changes take effect.
Where applicable law requires advance notice of a change, such notice will be provided in the required manner.
20. CONTACT
Questions concerning these Terms, orders or operation of the store may be sent to:
FROSTMEISTER PIWOWAR SPÓŁKA KOMANDYTOWA
Brand: KältePRO
ul. Duchnicka 3/BUD. 16
01-796 Warsaw, Poland
VAT ID: 5253034983
Email: office@kaltepro.eu
Phone: +48 573588226